Privacy Policy
Last updated: June 24, 2026
Solid Rock Creations (“we,” “us,” or “our”) operates solidrockcreations.net. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
Information We Collect
Information you provide directly:
- Name, email address, phone number, billing and shipping address when placing an order
- Payment information (processed securely by Stripe or PayPal — we never store your card details)
- Messages or inquiries you send us
Information collected automatically:
- Browser type, IP address, pages visited, and time spent on the site (via standard web server logs)
- Cookies necessary for shopping cart functionality and session management
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations, shipping notifications, and tracking information
- Send follow-up emails requesting product reviews (you may opt out at any time)
- Respond to your questions or customer service requests
- Improve our website and products
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
Third-Party Services
We work with the following trusted services to operate our store:
- Stripe and PayPal — payment processing
- Resend — transactional email delivery
- Loops — email communications
- Cloudinary — image hosting
- Hostinger — website hosting
Each of these services has its own privacy policy governing how they handle data.
Cookies
Our site uses cookies to maintain your shopping cart and improve your browsing experience. You can disable cookies in your browser settings, though some site features may not function correctly.
Data Retention
We retain your order information as required for tax and accounting purposes (typically 7 years). You may request deletion of your personal data at any time by contacting us, subject to any legal retention requirements.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
To exercise any of these rights, contact us at hello@solidrockcreations.net.
Children’s Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
Contact Us
Solid Rock Creations | hello@solidrockcreations.net | solidrockcreations.net